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SHIPPING & DELIVERY
When will my items be shipped? All orders are shipped via ground carriers. Items usually ship within 1 week, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on location. Once your order has shipped, we will email you tracking number and contact information of the delivery carrier for follow up. You can check the status of your delivery timeframe online through the carrier's web site or by telephone. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.
How much is shipping? Modern Studio Furnishings offers different types of shipping options. Shipping charges will vary based on items ordered and shipping methods used.
CURB SIDE DELIVERY
At Modern Studio Furnishings we offer "Curb Side Delivery." This delivery service is generally to your curb. You will be responsible for carrying the product from the back of the truck into your home. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Please note: set up of new furniture and removal of debris or old furniture is not included.
PREMIUM WHITE GLOVE DELIVERY
At Modern Studio Furnishings we offer "Premium White Glove Delivery." This delivery service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Please note: the shipper will not hookup any electrical or component wires. Please note: stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery. Currently Modern Studio Furnishings does not offer expedited shipping.
IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.
• Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
• Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.
What about international delivery? We currently ship to the lower 48 states in United States and all of Canada. We are not responsible for customs or duty fees for all international customers. It is the buyers responsibility to pay any and all taxes to border and export agents. Please contact us directly for more information.
What is your returns policy? Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, bedding and linens are also non-refundable and cannot be exchanged. To return items for an exchange or refund please contact us via email at info@Modern Studio Furnishings.com. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable.
What if my item arrives damaged? Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 3 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restocking fee and actual round trip shipping charges.
We are not responsible for any damages not reported within 3 days of arrival.
Do you charge sales tax? There is no sales tax collected on any order shipped outside of California. Modern Studio Furnishings will collect the appropriate sales tax for orders shipped within the state of California. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates to after placing your order.
When will my items be shipped? All orders are shipped via ground carriers. Items usually ship within 1 week, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on location. Once your order has shipped, we will email you tracking number and contact information of the delivery carrier for follow up. You can check the status of your delivery time frame online through the carrier's web site or by telephone. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.
PERSONAL INFORMATION
In order to serve you better, Modern Studio Furnishings collects and stores your personal information when you: (i) create an account on www.Modern Studio Furnishings.com; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on www.Modern Studio Furnishings.com, register for an account on www.Modern Studio Furnishings.com, When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information. Personal information collected is used to process your orders and personalize your shopping experience at our store, for internal purposes and to comply with any legal requirements. We may use your purchase information about the products you buy from our store to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). Your e-mail address is used to create and identify your account on our website. Your e-mail address is also used by Modern Studio Furnishings to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new products, special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.
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